Our Privacy Policy

Your privacy is important to us. MelonCrates Pte Ltd (MelonCrates) is committed to respecting your privacy and we aim to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in each country of operation.

 

Collecting Information

MelonCrates collects your personal information when you enroll or contact us through our website, to provide an experience customized to your needs. This personal information may include, without limitation to the following: your name, contact number, address and e-mail address.

 

Other Information and data generated may include information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, internet and market research.  Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications may also be collected.

We may also collect video footage, still images, or audio recordings of you (“Audio Visual Material”) recorded in the course of any classes, programmes or lessons conductes. This Audio Visual Material forms part of the personal information collected by Meloncrates.

 

Use of Information

We use your personal information for purposes which may include the following:

  • dealing with and responding to your enquiry;

  • to process your orders;

  • to manage and improve our products and services set out in our Website;

  • to provide feedback to parents on their child’s progress;

  • for our internal record keeping;

  • to allow us to contact you when required;

  • Sending marketing information about our services, events, initiatives and promotions;

  • For use in promotional and marketing material distributed by MelonCrates whether online or offline, including posts on social media, print or electronic copies of newsletters and brochures, promotional video advertisements, print advertisements;

 

Information Security

MelonCrates takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, collection, use, copying, disclosure or destruction of data. We make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your personal information. Please note, however, that we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.

 

 

Retention of Information

We retain personal information in accordance with legal, regulatory, business and operational obligations.

 

Right of Access

You have the right to request a copy of your personal information held by us and to request for any inaccurate personal information to be rectified. A request can be submitted in writing, by mail or email (details in the “Contact Us” section).

Please note that we may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.

Consent

This Policy applies to all personal data that you may provide to us and the personal data we hold about you. You may submit a request to withdraw your consent at any time by contacting us in writing, via mail or email.

However, if you do not provide us with the required personal data, or if you do not accept this Policy (or any amendments thereto) it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.


Updates to the Privacy Policy

We may update the Privacy Policy from time to time. To be updated on the latest terms, do visit our Privacy Policy from time to time.